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The Closing-the-Gap Series
Articles about how to evolve from firefighting habits to organisational excellence culture.


The Hero Problem: Why Your Best People Are Your Greatest Risk
Read the the article in English here : (1) The Hero Problem: Why Your Best People Are Your Biggest Risk | LinkedIn traducido y adaptado por Rosa Zapata Toda organización tiene héroes. Las mejores organizaciones no los necesitan. Las empresas con los empleados más destacados suelen ser las que más sufren inconsistencias en su desempeño. ¿Por qué? Porque los héroes eliminan la necesidad de construir sistemas y, en cambio, crean una dependencia organizacional de los empleados
Daisy Torres
Jan 316 min read


From command leadership to coaching: the most difficult leadership transition
🇬🇧 Read this article in English here : (1) From Command to Coach: The Hardest Leadership Transition | LinkedIn Ve si puedes tener la próxima reunión con tu equipo sin dar una sola respuesta y solo haciendo preguntas. Intenta que el equipo adquiera nuevas perspectivas y marque un nuevo rumbo sin que tengas que decirles qué hacer. En más de 150 transformaciones organizacionales que he analizado, una transición predice el éxito más que cualquier otra: El momento en que los g
Daisy Torres
Jan 316 min read


Cultural addition vs. cultural evolution: Why does integration beat implementation?
Read the article in English here: (1) Culture Addition vs. Culture Evolution: Why Integration Beats Implementation | LinkedIn Traducido y adaptado por Rosa Zapata Artículo originalmente publicado en LinkedIn La mayoría de las iniciativas de cambio fracasan porque intentan añadir una nueva cultura a la antigua. Es como pintar sobre el óxido. Tras analizar más de 150 transformaciones organizacionales usando Mission-Directed Workteams, he identificado el principal predict
Daisy Torres
Jan 317 min read


The culture in this country is different.
Read the article in English here: Changing Culture Anywhere | LinkedIn Adapted by Rosa Zapata Article originally published on LinkedIn . If you lead global organizations, you've probably heard (or said) some of these phrases: "What works in Germany doesn't work in Ghana." "Asian hierarchies are too different from American egalitarianism." After 150 implementations of Mission-Directed Workteams across 6 continents, the evidence points in another direction: It's not
Daisy Torres
Jan 313 min read


The measurement trap: Why do simple metrics produce mediocre results?
Author: Chris Theron / Translation and Adaptation: Rosa Zapata Article originally published on LinkedIn . For citation, please use: Theron, C. (July 5, 2025). The Measurement Trap: Why Simple Metrics Lead to Mediocre Results? The CDi-AMA Compass. Competitive Dynamics International The most dangerous metrics in business are those that make you feel or look good with mediocre performance. After analyzing more than 150 operational transformations, I've discovered a
Daisy Torres
Jan 316 min read


The Paradox of Leadership Presence: Why is support not enough?
Author: Chris Theron / Translation: Rosa Zapata Article published on LinkedIn All the failed transformations I've studied had strong leadership support. All the successful ones had something entirely different. I've analyzed more than 150 operational excellence implementations across six continents, and one pattern emerges with uncomfortable clarity: leadership support does not predict success. Leadership presence does. The difference? Support is what you say. P
Daisy Torres
Jan 314 min read
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